CLASH BAGS will accept returns within 14 days of the receipt of your order to:
Agudes 522 (Ordenació Riells)
Riells i Viabrea
17404 Girona, Spain
Please include a copy of your invoice and return your order in the original box, with dust bag and packing material.
We gladly exchange unworn and undamaged products or refund if necessary. The refund will be credited to the original payment method; the original shipping charges will not be refunded. After we have received the product back, refunds can take up to 14 working days to show on your account, due to varying processing times between payment providers.
Please note that "Made to order" pieces are made specially for you and we cannot accept exchanges or refunds in these cases.
If you wish to exchange your order or ask for a refund, you can do it within 14 calendar days of the delivery date, provided they are unworn, unused and fit for resale, including all original labels, tags and packaging. We kindly ask that you contact us at firstname.lastname@example.org, and we will be happy to attend you.
CLASH BAGS aims to process all returns within 5 working days on reception. You will receive a Refund Notification email for confirmation. Please note that refunds could take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.